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SNYPS Privacy Policy

 

SNYPS Privacy Policy


Last Updated/Effective: 27 November 2024

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This Privacy Policy outlines how SNYPS and its affiliates (collectively, “SNYPS,” “we,” or “us”)
collect, utilise, disclose, transfer, store, retain, or otherwise process your information. This
applies when you (whether acting as a sole proprietor, representative of a business entity, or as
a consumer) register for a SNYPS account or access our services via our website or
applications (collectively, the “Services”).


By accessing or interacting with our Services, you consent to the practices and terms outlined in
this Privacy Policy. 

 

Please read this document thoroughly.

 

Contents
● Customer and Consumer Rights
● Types of Information Collected
● Information You Provide
● Permission to Use Content
● Information We May Collect
● Information Consumers May Provide
● Sources of Information We Collect
● How We Use Your Information
● Communication
● Security
● Cookie Consent
● Sharing Your Information
● Third-Party Advertising and Analytics
● Data Retention Periods
● Location Information
● Promotional Communications
● Submitting Requests
● Children’s Personal Information
● Updates to the Privacy Policy
● How to Contact Us
● Definitions

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Customer and Consumer Rights
We recognise your rights as a consumer under applicable privacy legislation. These include:
 

1. Right to Access:

You may request details of how we process your Personal Information, including categories of data collected, purposes of processing, and third- party recipients.


2. Right to Copy/Data Portability:

Obtain a copy of your Personal Information in a transferable format.
 

3. Right to Erasure:

Request deletion of your Personal Information, subject to exemptions for record-keeping or compliance purposes.


4. Right to Rectification:

Request corrections to inaccurate Personal Information.


5. Right to Restrict Processing:

Object to specific uses of your Personal Information.


6. Right to Non-Discrimination:

Exercise your rights without suffering unfavourable treatment.

To exercise these rights, contact us at support@snyps.co.uk

Information We Collect
Information You Provide


When you interact with SNYPS, we collect the following categories of information:


● Identification Information:

Name, email address, address, telephone number, and any identification data you provide.
 

● Professional Data:

Business details, such as employee names, job titles, and schedules.


● Device Data:

Information regarding the device you use to access our Services, including IP addresses and browser details.


● Transaction Data:

Records of your appointments, purchases, or payments. Information We Collect Automatically
 

● Cookies and Device Data:

Automatically collected information, including browsing history, search preferences, and website interactions.
 

Third-Party Sources
We may receive data from:
● Public records, social media platforms, and analytics providers.

● Affiliates or other businesses offering services in conjunction with SNYPS.

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How We Use Your Information

SNYPS processes your data for the following purposes:


1. Service Provision: Facilitating your transactions, appointments, and payments.
2. Improvements: Enhancing our Services and tailoring them to your preferences.
3. Communication: Responding to inquiries, promotional messaging, and updates.
4. Compliance: Meeting legal obligations, such as fraud prevention and enforcing
agreements.

 

Cookie Consent
We utilise cookies and similar technologies to improve your user experience. By continuing to
use our Services, you consent to our use of cookies unless you opt to disable them within your
browser settings.

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Sharing Your Information

SNYPS may share your data with the following entities:


● Service Providers: Third parties that assist with fraud prevention, payment processing such as Stripe, and analytics.
● Affiliates: Internal use to enhance our suite of services.
● With Your Consent: Explicit authorisation required for sharing beyond outlined purposes.

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Data Retention
Your information is retained as long as necessary to fulfil its collection purpose or to comply with
legal obligations. Once the retention period ends, your data is securely deleted or anonymised.

 

Your Rights to Data and Requests​

To access, modify, or delete your data, you may submit a formal request to our team at
support@snyps.co.uk. If submitting via an authorised representative, ensure they possess
signed documentation verifying authority.

 

Children’s Personal Information
Our Services are not intended for individuals under the age of 16. If it becomes apparent that
data has been collected from a minor, we will promptly delete it.

 

Policy Updates
We review and update this policy annually. Revisions take effect from the stated “Effective Date.” Continued use of our Services implies acceptance of updates.

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Contact Information

If you have any queries or concerns about this policy or your data, please contact us at:


The SNYPS Team
Email: support@snyps.com

Address: 

71-75 Shelton Street

Covent Garden

London

United Kingdom

WC2H 9JQ

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This Privacy Policy is designed to safeguard your rights while ensuring transparency in our
data-handling practices. For further clarity, contact us at your convenience.

SNYPS TERMS OF USE

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Terms of Service

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Last Updated: 27 November 2024

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We are SNYPS, a company registered in England and Wales, with our registered office at 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom ("SNYPS," "we," "us," or "our").

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These Terms of Service govern your use of the SNYPS platform, including booking services and ordering products via the SNYPS website, app, or widgets (the “SNYPS Platform”). Please read these Terms of Service carefully and retain a copy for your records.

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By using the SNYPS Platform, you agree to comply with these Terms of Service. If you do not agree, please refrain from using the platform.

 

Key Definitions​

When used in these Terms of Service, certain terms have the following meanings:

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  • "Appointment":

A booking made through the SNYPS Platform for Partner Services.

  1. "Cancellation Policy":

A policy allowing a Partner to charge you for cancelling an Appointment.

  • "Client" or "you":

The user of SNYPS services or purchaser of Partner Services.

  • "Confirmation":

A written acknowledgement of your Appointment or Order.

  • "Partner":

A third-party provider of goods and/or services available on the SNYPS Platform.

  • "Partner Services":

Goods or services offered by a Partner, including bookings and products.

  • "Partner Contract":

The agreement between you and the Partner, including applicable terms and conditions.

  • "Partner Terms of Sale":

Specific terms governing the Partner Services, such as pricing, policies, and availability.

  • "SNYPS Payment Services":

The online payment system is available through the SNYPS Platform.

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Our Services

SNYPS provides a platform connecting you with Partners offering goods and services in the wellness, beauty, and training sectors. SNYPS acts as an intermediary for the purposes of booking and payment.

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When you use the SNYPS Platform:

  1. You enter into a contract with SNYPS for the use of our services under these Terms of Service.

  2. You also form a Partner Contract with the relevant Partner for the provision of their services or products.

SNYPS is not responsible for the provision or fulfilment of Partner Services.

 

Using the SNYPS Platform

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Creating an Account

To use the SNYPS Platform, you may check out as a guest or create a SNYPS Account. Account registration requires providing accurate and complete information, including contact details and payment information.

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Responsible Use

By using the SNYPS Platform, you agree to:

  • Provide accurate, up-to-date information.

  • Adhere to all applicable Partner Terms of Sale, including cancellation and refund policies.

  • Communicate relevant information (e.g., health concerns) to the Partner in advance of an Appointment.

 

Booking and Payments

Making an Appointment or Order

When you book a Partner Service or purchase a product:

  1. Review and confirm all details before finalising.

  2. Your booking is subject to availability.

  3. Upon Confirmation, a Partner Contract is formed, and SNYPS may act as the Partner’s payment agent.

 

Payment Terms

Payments can be made via the SNYPS Payment Services or directly with the Partner. If you pay through the platform, this discharges your financial obligation to the Partner.

 

Changes, Cancellations, and Refunds

Appointments

  • Rescheduling: You may reschedule an Appointment, subject to the Partner’s policy.

  • Cancellations: Cancellations are governed by the Partner’s Cancellation Policy, which may impose charges.

  • No-Shows: Partners may charge up to 100% of the Appointment value for no-shows.

 

Products

  • Delivery: Products are delivered as per the Partner’s terms.

  • Refunds and Returns: Refunds or returns must be arranged with the Partner, in line with their policy.

 

Partner Responsibilities

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Partners are required to:

  • Provide accurate descriptions of their services and products.

  • Deliver services and products as outlined in the Partner Contract.

SNYPS is not responsible for verifying Partner-provided information or for the quality of Partner Services.

 

Your Rights

If you are a UK consumer, your statutory rights apply. For advice, contact Citizens’ Advice or your local trading standards office.

 

Service Communications

By using the SNYPS Platform, you agree to receive electronic communications related to your bookings, including reminders and updates. You may manage your preferences within your SNYPS account.

 

Limitations and Restrictions

SNYPS may restrict your access to the platform if:

  • You repeatedly cancel or fail to attend Appointments.

  • Suspicious activity or misuse is detected.

  • Your quality of service provided is a negative to the platform’s reputation.

  • You breach these Terms of Service.

Partners may also impose restrictions, such as declining future bookings.

 

Liability

SNYPS accepts liability for foreseeable loss or damage caused by negligence or breach of contract. However, we are not liable for:

  • Losses related to Partner Services.

  • Loss of business, income, or profits.

This does not affect your statutory rights.

 

Indemnity

You agree to indemnify SNYPS against claims or damages arising from your use of the platform, breaches of these terms, or violations of third-party rights.

 

Termination

Upon termination of your use of the SNYPS Platform, we will delete or anonymise your personal data, except where retention is required by law.

 

General Terms

  • Fees: Use of the platform is currently free. We will notify you in advance if this changes.

  • Notices: Notices from SNYPS will be sent electronically or posted on the platform.

  • Entire Agreement: These Terms of Service constitute the full agreement between you and SNYPS.

  • Governing Law: These terms are governed by English law, with disputes resolved in English courts.

 

Updates to These Terms

We may amend these Terms of Service from time to time. Continued use of the platform constitutes acceptance of the updated terms.

 

Contact Us

For assistance or to raise concerns, please contact our support team at support@snyps.co.uk.

We value your feedback and are committed to providing a quality experience.

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